1. Who you are contracting with
Air Logic Pro (the "Service") is provided by DMH AIR CONDITIONING LTD, a company registered in England and Wales ("we", "us", "our"). These Terms & Conditions form the agreement between you (the "Customer") and DMH Air Conditioning Ltd for your use of the Service. You can contact us at office@dmhaircon.co.uk.
2. Acceptance
By creating an account, subscribing to a plan, or continuing to use the Service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company; if you are agreeing as an individual, you confirm you are of legal age to enter a contract.
3. The Service
Air Logic Pro is web-based field service management software for HVAC and building services contractors. It covers jobs and scheduling, customers, sites, asset records, engineers, quotes and invoices. We may add, change or withdraw features to improve the Service.
4. Your account
- You must provide accurate account information and keep it up to date.
- You are responsible for keeping your login credentials confidential.
- You are responsible for all activity carried out under your account.
5. Acceptable use
You must not misuse the Service. In particular, you must not:
- use the Service for any unlawful purpose or in breach of any applicable law or regulation;
- use the Service for fraud, spam or deceptive activity;
- infringe the intellectual property or privacy rights of any person;
- interfere with the security or integrity of the Service, including uploading malware, probing or scanning systems, circumventing technical limits, or scraping data;
- reverse engineer, resell or redistribute the Service except as permitted by your plan.
6. Licence and intellectual property
We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. We retain all ownership and intellectual property rights in the Service, including its software, documentation and branding. You retain ownership of the data and content you enter, and you grant us a limited licence to host and process it solely to provide the Service to you.
7. Service level and warranties
We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free or free from delay. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
8. Payment, subscriptions and tax
Subscriptions are billed in advance on a recurring monthly basis at the price shown on our pricing page, and renew automatically until cancelled. Payment, billing, currency, tax, invoicing, cancellation and refund mechanics are handled by our reseller, Paddle. Please read the Paddle Buyer Terms and our Refund Policy, which apply to your purchase.
9. Merchant of Record
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
10. Suspension and termination
We may suspend or terminate your access to the Service where:
- you materially breach these terms;
- payment for your subscription fails or remains outstanding;
- there is a security or fraud risk to us, you or other customers;
- you repeatedly or seriously breach the acceptable use rules above.
You may cancel your subscription at any time. On termination, your access ends at the end of the period you have paid for, and you may export your data during a 30 day window before we delete it.
11. Liability
To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months before the claim arose. We are not liable for indirect, consequential or special losses, including loss of profits, data or goodwill. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be limited by law.
12. Indemnity
You will indemnify us against claims arising from the content you upload, your unlawful use of the Service, or your breach of these terms.
13. General
You may not assign this agreement without our consent; we may assign it as part of a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.