30-day money-back guarantee

DMH AIR CONDITIONING LTD offers a 30-day money-back guarantee on Air Logic Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date and we will refund the amount you paid for that billing period.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or email us at office@dmhaircon.co.uk and we will help you arrange it. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.

Cancelling a subscription

You can cancel your subscription at any time. Cancelling stops future renewals; you keep access to Air Logic Pro until the end of the billing period you have already paid for. Cancelling on its own does not automatically trigger a refund — request one using the steps above if you are within the 30-day window.

Renewals and plan changes

If a renewal was charged unexpectedly, contact us within 30 days of that charge and we will review it and refund where appropriate. Upgrades and downgrades are pro-rated by Paddle at the point of change.

Consumer rights

Nothing in this policy affects your statutory rights, including any statutory right to cancel that applies to your purchase. Paddle's own Refund Policy also applies to orders placed through their checkout.